Everything you need to know about our services, pricing, and common plumbing issues — answered by our licensed master plumbers.
Yes. FlowPro Plumbing holds a valid state master plumber's license (License #PL-2024-7891) and carries full general liability insurance and workers' compensation coverage. Copies of our license and certificates of insurance are available upon request before any work begins.
We serve Metro City and the surrounding 30-mile radius, including residential neighborhoods, commercial districts, and industrial areas. If you're unsure whether we cover your location, simply call us at (555) 000-1234 and we'll confirm immediately.
Absolutely. We have extensive experience in both residential and commercial plumbing. Our commercial services include multi-unit buildings, restaurants, retail spaces, and office complexes. We adapt our approach to minimise disruption to your business operations.
FlowPro Plumbing has been proudly serving the Metro City area for over 15 years. Founded in 2010, we've completed more than 4,800 jobs and maintain a 98% customer satisfaction rating backed by hundreds of verified reviews on Google and Yelp.
Yes — we back every job with a 2-year workmanship guarantee. If any issue arises related to the work we performed within two years, we will return and fix it at absolutely no cost to you. Additionally, all parts and fixtures we install carry the manufacturer's warranty.
Plumbing costs vary by job complexity. Minor repairs (dripping faucets, running toilets) typically range from $80–$250. Mid-range services like drain cleaning or water heater repair run $150–$500. Major jobs such as re-piping or slab leak repair are priced on a per-project basis. We always provide a free, detailed quote before any work begins so there are no hidden surprises.
No — estimates are always free. A licensed technician will assess the issue, explain the problem clearly, and provide a written upfront estimate. You decide whether to proceed with no pressure and no obligation.
We accept all major credit and debit cards (Visa, Mastercard, American Express), cash, checks, and digital payments via Zelle or Venmo. For larger commercial projects, we also offer net-30 invoicing upon approval.
Emergency calls outside standard business hours (Mon–Fri 8am–6pm) may carry an after-hours service fee, which will always be disclosed upfront before we dispatch a technician. We believe in full transparency — you'll know the total cost before we begin any work.
We guarantee arrival within 60 minutes for emergencies within our primary service area. Our dedicated emergency team operates 24 hours a day, 7 days a week — including holidays. Once you call, a dispatcher will confirm your ETA immediately.
While you wait for us to arrive, take these steps to minimise damage:
Plumbing emergencies include any situation that poses an immediate risk to your property, health, or safety. Common examples:
When in doubt, call us — we'll help you assess the urgency at no charge.
Your main water shutoff valve is typically found in one of these locations: near the front of the house at ground level, in the basement or crawl space, in a utility closet, or in the garage near the water meter. In apartments, it's usually under the kitchen sink or in a dedicated utility cabinet. We recommend locating it now — before an emergency occurs.
Warning signs of a hidden leak include: an unexpectedly high water bill, the sound of running water when no taps are on, damp or discolored patches on walls or ceilings, mold or mildew odor, soft spots in flooring, or a water meter that continues moving when all water is turned off. If you suspect a leak, call us for a professional inspection using thermal imaging technology.
A slab leak occurs when pipes running beneath the concrete foundation of your home develop a leak. Signs include warm spots on your floor, the sound of running water under the floor, or cracks appearing in your walls or floors. Slab leaks are serious — left untreated, they can cause significant structural damage and mold growth. We use non-invasive detection methods and offer trenchless repair to minimise disruption.
Pipe lifespan depends on material:
If your home is over 40 years old, a proactive inspection is recommended to assess pipe condition.
Absolutely. A faucet dripping once per second wastes over 3,000 gallons of water per year — the equivalent of 180 showers. A running toilet can waste up to 200 gallons per day. Beyond the water bill impact, slow leaks can cause mold, rot structural elements, and lead to far more expensive repairs down the line. A minor repair today prevents a major expense tomorrow.
Recurring clogs often indicate a deeper issue: root intrusion into sewer lines, pipe scale buildup, incorrectly sloped drain lines, or deteriorating pipes. Over-the-counter chemicals only temporarily clear blockages and can damage your pipes. Our hydro-jetting service thoroughly clears the entire pipe interior, and camera inspection can identify the root cause to prevent recurrence.
We strongly advise against chemical drain cleaners for several reasons: they are highly corrosive and can damage PVC pipes and pipe joints, they rarely clear the full blockage, they create dangerous fumes, and they are harmful to the environment. For recurring clogs, please call a professional. For a slow drain, try a drain snake or simply boiling water for grease buildups in kitchen drains.
If only one drain is slow or clogged, it's most likely a localised blockage. However, if multiple fixtures are slow simultaneously — especially if your toilets gurgle when you run a sink or shower — this strongly suggests a main sewer line blockage, which requires immediate professional attention. Sewage backing up into your home is a health hazard and a definite emergency. Call us right away.